SHIPPING & RETURNS

Shipping Policy

Each bottle is inspired, blended, and carefully filled from our private studio in small batches for ultimate freshness and efficacy. Packages typically ship from Sydney within 1-4 business days of your order confirmation. Allow an additional 2-5 business days for normal freight time to your destination. During special promotions, expect some delay as our small team works to deliver the most extraordinary service to you. We are closed on weekends and holidays.


Return & Exchange Policy

We want you to LOVE every element of your Base Alchemy experience. If you are not exstatic with your selection, we do not wish for it to gather dust or disappointment. Please send a note within 15 days of delivery to basealchemy@outook,com. We welcome the opportunity to work alongside you to explore if we can facilitate a match with your unique needs and the product you’ve chosen, or to arrange for a stress-free exchange, credit, or refund so you might discover something you fully adore.

If you have purchased an item from a stockist, please refer to their store policies and contact them directly.

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact us at  basealchemy@outlook.com

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